Terms & Conditions
'The Company' Trade Copiers LTD, trading as WhichCartridge.co.uk
'the Customer' the person who purchases goods from the web site
1. Order Placement and Purchase of goods
Orders shall be placed with the company accompanied by full details of a valid credit card account. Such account shall be debited with the price of the order prior to dispatch of the ordered goods
Trade Copiers will determine the price for any item appearing on its website. Should the price of an item change after it has been purchased, but before it has been received by the customer or Recipients, the price of the item will be the latest price. Should the item be exchanged for a credit, the amount of the credit will be the amount paid by the customer.
3. Delivery Address
The customer and/or Recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Trade Copiers cannot be held responsible for any resulting incorrect delivery or non-delivery. Should shipments be returned to us due to such a delivery failure, Trade Copiers has the right to charge the customer for the re-shipment of the goods to the correct address. Trade Copiers is not obliged to re-stock and refund the cost of the goods.
4. Returns and Exchanges
4.1 General Purchases
To return any items other than discrepancies and faulty or damaged items, please contact Trade Copiers by telephone, letter, fax or email within 3 (three) days of their receipt. Trade Copiers will not authorise the return of unwanted items after this time. No goods may be returned without prior authorisation. The cost of returning and insuring the items is the responsibility of the customer. All returns must be sent back safely packed, unused, in their original packaging and fit for resale. Refunds will only be made when the items have been safely received and inspected. Any import duties and original delivery costs are non-refundable.
4.2 In the event of your receiving any discrepancies or any faulty or damaged items, please contact Trade Copier by telephone, letter, fax or email within 3 (three) days of their receipt, together with an image of the damaged or faulty item. No claims for discrepancies and faulty or damaged items will be accepted without such notification or after this time. Upon receipt of your notification, Trade Copiers will then contact you regarding your claim. Any returns must be authorised by Trade Copiers in advance and Trade Copiers will accept no responsibility for unauthorised returns. All returned items must be safely packed, unused and in all their original packaging. Refunds will only be made upon the safe receipt of authorised returns. Any goods which are received by the customer or Recipients damaged or faulty or not ordered will be replaced without charge providing that the company has been notified within 3 days of receipt and providing that the goods are returned to the company as received within 7 days
4.3 The Company will not be responsible for any losses incurred by the customer or Recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.
4.4 The Company will charge a restocking fee of 25% of the order value.
5.1 General Sales
Any customer's order for goods offered on the Company's website which are in stock, may not be possible to cancel although we will try our best upon receiving your request at any time prior to dispatch. If an item the customer orders is out of stock Trade Copiers will inform you via email or telephone and ask the customer how they want to proceed. If any items are out of stock on the customer’s order the customer will have the choice of cancelling. Cancelled items will be refunded in full.
6. Item availability & discontinuations
Trade Copiers will always use its best endeavors to meet forecast dispatch dates. However, the Company shall not be held responsible for any consequences of delays in delivery, howsoever caused.
7. Delivery Charge
Delivers are dispatched normally the same working day for orders placed before 3pm, orders placed after this are sent the next working day. Orders received after 3pm on a Friday or over the weekend are sent on the Monday. Delivery tariffs are available on the Delivery Page. The company will not be liable for any late deliveries due to DPD, Hermes or Royal Mail.
8. Quality of Goods and Warranty
All product warranties offered by Trade Copiers are those of the manufacturer or supplier and Trade Copiers offers no further warranty beyond these.
Any personal data relating to customers taken by Trade Copiers will be used solely for that purpose; Trade Copiers will not rent or sell any of its customers' personal information.